This guide will help you troubleshoot issues resetting the password on your Milkshake Account.

For more general help logging in please check out this article, Why can't I log in?

Why have I not received a reset password link?

There are a couple of reasons why this may be happening, please try the troubleshooting tips below.

  • Check the spelling of the email you are using to reset your password

  • Check your spam/junk mail folders for the reset password link

  • You may have originally signed up using social login. Please try signing in with the ‘Continue with Apple/ Google/ Facebook’ options.

  • You may have signed up with a different email address, go through these troubleshooting tips for remembering your email

  • If you signed up with an email that has a custom domain we may not be able to send you a reset password link and you will need to contact customer support.

Still stuck?

Check out our general tips for resolving log in issues in this article, Why can't I log in?

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